Frequently Asked Questions

HOW LONG DOES SHIPPING TAKES?

ALL ORDERS REQUIRE A 3-5 DAY PROCESSING TIME. SHIPPING TAKES AN ADDITIONAL 7-10 BUSINESS DAYS. INTERNATIONAL SHIPPING TIMES MAY VARY.

CAN RAW HAIR BE COLORED OR DYED?

YES.  ALL OUR HAIR CAN BE  COLORED AND LIGHTENED. 

CAN I EXCHANGE OR RETURN MY HAIR/PRODUCTS ?

NO. DUE TO THE NATURE OF THE ITEMS THAT WE SELL, FOR SANITARY PURPOSES WE DO NOT OFFER EXCHANGE OR REFUNDS. PLEASE BE SURE TO CHOOSE THE CORRECT LENGTHS AND TEXTURES BEFORE CHECKING OUT. IN THE UNLIKELY EVENT YOU RECEIVE A DAMAGED ITEM, WE WILL GLADLY REPLACE IT.  ONCE YOU RECEIVE YOUR ITEM , YOU HAVE 24 HOURS TO CONTACT US REGARDING ANY ISSUES YOU MAY HAVE. 

HOW MUCH BUNDLES IS NEEDED FOR A FULL HEAD?

A FULL HEAD WEAVE USING OUR RAW HAIR NEEDS ABOUT 8 TO 10 OUNCES OF HAIR . WE RECOMMEND BUYING 2- 3 BUNDLES OF HAIR FOR LENGTHS 14" TO 18" . WE RECOMMEND 3-4 BUNDLES FOR LENGTHS 20 " OR LONGER. EACH BUNDLES WEIGHS 3 - 5 OUNCES. THE LONGER THE INCHES, THE SHORTER THE WEFT WILL BE.

HOW CAN I BE NOTIFIED OF FUTURE RESTOCKS ?

WE HIGHLY RECOMMEND  SUBSCRIBING TO OUR VIP QUEENS LIST TO BE NOTIFIED ABOUT FUTURE RESTOCK ALERTS, SALES, NEW PRODUCTS, AND MORE!  ALSO BE SURE TO FOLLOW US ON TIKTOK AND INSTAGRAM AT @QUEENSCROWN.CO FOR ALL UPDATES AND SALES!